Careers

This position requires working directly with clients and internal staff to manage multiple accounts and exceed client expectations. The Account Manager will report to the Director of Account Management.

Responsibilities

• Manage client relationships for identified clients

• Serve as day-to-day contact for identified clients

• Ensure that clients are satisfied with deliverables and escalate feedback to management
• Review client website / analytics to determine opportunities
• Develop strategic plan to communicate new ideas / cross-sell ZAG services
• Stay up to date on features of all CMS’s ZAG builds on as well as overall industry technologies and trends
• Regularly visit client websites to understand the types of updates the client is making
• Coordinate recurring meetings with dedicated clients.
• Maintain updated client notes and minutes from meetings
• Act as resource manager for new requests
• Keep CRM (ZOHO) up to date with all meeting notes, key client interactions, etc.
• Track hours used for each client and report both internally as well as to the client, when applicable
• Act as project manager for small client projects utilizing Workfront for resourcing
• Work with team members and Digital Strategists to scope new client work
• Work with Business Development team to write cost summaries as needed for new client work

Top Skills & Proficiencies

• Build relationships

• Relationship selling

• Initiative

• Planning

• Prospecting Skills

• Teamwork

• People Skills

• Customer Focus

• Manage Multiple Projects

• Attention to Detail

• Comfortable in a fast-paced environment

• Well-organized

• Sales

Requirements

• Minimum 2-3 years of experience in account management or account servicing position, ideally in the digital space

• Understanding of web technologies and the web development life cycle

• Experience with small project management

• Ability to work collaboratively with team members

• Excellent verbal and written communication skills

• Thrive in deadline-driven, fast-paced work environment

• Experience with Workfront (project management tool) or Zoho (CRM) is a plus

• Previous experience in a digital agency is a plus

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

Responsibilities

• Responsible for developing and managing the project plan and working with team leads and the project team to execute on plans
• Monitor day-to-day activities and be actively involved in the project team to ensure work is progressing as planned
• Manage schedules, budgets, assets, and overall project organization and deliverable dates
• Maintain project documentation to ensure requirements are clearly communicated, understood and executed upon
• Develop a full understanding of project to be able to speak to any of the following: previous deliverables, signed client agreements, systems involved, defects, etc.
• Effectively and efficiently plan and prioritize all deliverables and resources working across project(s) based on scope of work and project goals
• Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Communicate and document project status and strategic recommendations to clients and team members on a regular basis; escalate issues accordingly via the appropriate channels
• Proactively identify opportunities and deliver improvements
• Demonstrate good project management methodology and project processes
• Work with strategy, business development and other teams to scope additional project opportunities
• Ability to work closely with team members to identify efficiencies within process and team dynamic
• Provide support and guidance to the project management team

Requirements

• Bachelor's degree and at least  5-7 years of experience in project management
• Must have working knowledge of Waterfall and Agile methodologies
• Excellent verbal, written, presentation and interpersonal communications skills
• Demonstrated ability to work with and support cross-functional project teams
• Must be able to distill pertinent information from client communications, and distribute key points to team members
• Strong attention to detail and focus on task completion is critical
• Experience with the design and development of websites and an understanding of web technologies
• Strong knowledge of user experience, web development, web design and marketing is a plus
• Ability to think strategically at all phases of a project
• Work hard, play hard mentality
• Ability to understand and document project requirements and dependencies
• Understanding of business and functional requirements
• Mobile and social media experience an asset
• Competencies in MS Office, Project Management Software and other related common communications tools is required

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

Responsibilities

• Upload and enter site content including imagery, files and text in various Content Management Systems (Kentico, Umbraco, etc.), while raising concerns and recommending alternate content strategies as needed. 
• Work with the marketing and project management teams to support the content strategy for the website
• Edit basic web content using HTML, within a CMS
• Collaborate with the internal teams to ensure content is being entered accurately and thoughtfully
• Escalate content strategy or user experience concerns
• Support multiple projects through internal collaboration
• Prioritize requests from different teams and execute accordingly

Requirements

• BA/BS degree or equivalent practical experience
• Understanding of general responsive design principles and solutions for the modern multi-platform web
• Appreciation for UX and web content best practices
• Strong business writing skills
• Knowledge of the Microsoft Word suite
• Knowledge of best practices for web creative
• Ability to recognize and report issues to other teammates
• Understanding of website ADA conformance a plus
• Experience with using Content Management Systems a plus
• Experience with basic HTML and CSS a plus
• Knowledge of Gather Content a plus

Experience in all of the above listed qualifications is not required. However, we seek a candidate well versed within various digital channels, eager to learn and with a desire to grow in a digital agency setting.

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

The right candicate will ensure adherence to ZAG Interactive architecture standards and methodologies where practical. Where standard solutions are not available, this role can work with the client to develop the most effective solutions, ensuring that solutions address all functional and non-functional requirements.

Web Application Developer provides high-end technical and architectural support to projects. They will develop and implement strategies and design specifications to improve the performance, usability, and effectiveness of the client’s online presence.

Responsibilities

• Resolve issues and complete the assignments. Communicate with clients and provide updates about work requests.

• Act as a point of escalation for more complicated issues.

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Troubleshoot and resolve software application issues.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Provide assistance and advice to business users in the effective use of applications and information technology.

• Work at a fast pace to meet deadlines and continuously manage workload, which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

• Independently research and learn about new solutions immediately.

Education

• Required: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline

Work Experience

• Required: Minimum three to five years of professional experience.

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, Less/CSS, SCSS/CSS, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins, and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Experience with all phases of SDLC

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with integrating third-party APIs into web applications (Silvercloud, LiveChat and Online banking login, etc.)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered.

Non-Technical Skills

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis, and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast-paced environment

• Responsive

• Well organized

• Attention to detail

• Team player

• People skills

• Customer focus

• Analytical

• Adaptable and flexible

• Ability cope in an environment that has constant interruption and shifts in priority

How to Apply

Email your resume and cover letter to careers@zaginteractive.com