Careers

Responsibilities

• Manage client relationships for identified clients
• Serve as day-to-day contact for identified clients
• Ensure that clients are happy and escalate and positive or negative feedback to management
• Work alongside digital strategists to proactively plan client projects
• Review client website / analytics to determine opportunities
• Develop plan to communicate new ideas / cross-sell ZAG services
• Stay up to date on features of all CMS’s ZAG builds on as well as overall industry technologies and trends
• Regularly visit client websites to understand the types of updates the client is making
• Coordinate monthly meetings with each client, along with strategist as required
• Maintain updated client notes and minutes from monthly meetings
• Keep CRM (ZOHO) up to date with all meeting notes, key client interactions, etc.
• Track hours used for each client and report both internally as well as to the client, when applicable
• Act as project manager for small client projects utilizing Workfront for resourcing
• Attend department resource meetings and capacity planning meetings
• Work with Client Care to stay updated on client’s support tickets
• Work with department team leads and digital strategist to scope new client work
• Work with Business Development to write cost summaries as needed for new client work

Top Skills & Proficiencies:

• Build Relationships
• Relationship Selling
• Initiative
• Planning
• Prospecting Skills
• Teamwork
• People Skills
• Customer Focus
• Manage Multiple Projects
• Attention to Detail
• Comfortable in a fastpaced environment
• Well-organized
• Sales

Requirements

• 2-3 years of experience in account management or account servicing position
• Understanding of web technologies and the web development life cycle
• Experience with small project management
• Ability to collaboratively work across many teams – strategy, design, development and marketing
• Excellent verbal and written communication skills
• Thrive in deadline-driven, fast-paced work environment
• Experience with Workfront or Zoho is a plus
• Previous experience in a digital agency is a plus

The perfect candidate to fill this rare role thrives on a fast-paced agency setting, has a passion for all things to do with digital marketing, strategy and usability, and can add strategic value to projects and ongoing client retainer relationships. If people would describe you as smart, witty and obsessive about details, read on. If you are the perfect mix of creative an analytical, you might have something in common with our merry band of strategists. And, if you have a true desire to rid the world of horrible digital experiences, one site at a time, you might just find yourself submitting an application to ZAG. Please keep in mind that we are only considering resumes for experienced candidates in this field - no exceptions. 

Responsibilities

• Provide digital strategy for website designs and redesigns, primarily in the financial services industry
• Create new site architectures against best practices for SEO and usability
• Collaborate with design and development teams on design strategy
• Consult with clients on opportunities and execution of digital and print tactics including but not limited to SEO, PPC, email marketing, social media marketing, analytics, web copywriting, traditional marketing and more
• Offer strategic support for clients on digital retainers, from concepting through tactic execution and reporting
• Work closely with other ZAG digital strategists on internal and client-facing initiatives
• Support ZAG’s own marketing efforts including sales support, blog writing and more

Qualifications

• Bachelor’s degree – preferably in Marketing/Communications
• At least 5 years experience at a digital agency or similar setting (yes, we really require this)
• Understanding of web technologies and the web development life cycle
• Ability to deliver flawless work - on time and on budget
• Creative thinker who can work collaboratively with teams to create innovative solutions
• Excellent verbal, presentation and communication skills
• Demonstrated ability to work independently and collaberatively
• Ability to thrive in a fast-paced, casual and hard-working environment
• Bonus points:
  • Google Analytics and/or other Google certifications
  • Experience with small project management
  • Familiarity with .NET CMS' - Kentico is huge plus

This position is available in our Glastonbury, CT office and only local candidates will be considered. If you are not local and decide to apply, tell us when you are planning on moving here or your resume will not be reviewed. Ready to rock our world? Apply for this job by email: careers@zaginteractive.com.

Responsibilities

• Collaborate with management and other staff setting the development approach to translate design and strategies into solutions that meet both business and end-user needs
• Remain current with the latest development techniques and leverage those techniques to meet clients' needs
• Work at a fast pace to meet project deadlines and while working on multiple concurrent projects
• Research the competitive landscape and make recommendations relating to website organization and information hierarchy
• Use your collaborative skills with colleagues and clients to maintain ZAG's high standards of service and solutions
• Think independently, take control of a project with a can-do attitude and identify inefficiencies while offering alternative, more effective solutions where appropriate
• Grow professionally in an engaging and enjoyable environment where strong work ethics and senses of humor are mandatory

Requirements

• Minimum 3 to 5 years professional experience
• Significant development experience with HTML5, CSS3 and Javascript
• Strong understanding of modern responsive web design techniques and supporting libraries / frameworks
• Aptitude for Microsoft Visual Studio, ASP.NET
• Experience with C# a plus
• Experience with a .NET Content Management System is a plus
• Experience with LESS and/or SASS
• Experience with mobile development a plus
• Effective verbal and written communication skills
• Enthusiasm within a team structure and discipline to handle solo projects, when necessary
• Thorough understanding of multi-platform/multi-browser compatibility
• Work onsite in our Glastonbury CT office full-time (no exceptions)

This person will play a key role in developing websites and applications for our growing client base and will be an integral project team member, continually working with our project managers, designers and other developers.This position requires working directly with the clients and internal staff to manage multiple website development projects.

Responsibilities

• Collaborate with management and other staff setting development approach to translate design and strategies into front-end and back-end solutions that meet both business and end-user needs
• Research the competitive landscape and make recommendations relating to website organization and information hierarchy
• Remain current with the latest development techniques that will help shape clients’ needs
• Work at a fast pace to meet tight project deadlines and continuously juggle multiple projects throughout a typical week
• Use your collaborative skills to ensure compatibility with colleagues and clients to maintain ZAG’s high standards of service and solutions
• Think independently, take control of a project with a can-do attitude and identify inefficiencies while offering alternative, more effective answers
• Grow professionally in an engaging and enjoyable environment where strong work ethics and a sense of humor are mandatory

Requirements

• Effective verbal and written communication skills
• Enthusiasm within a team structure and discipline to handle solo projects, when necessary
• ASP.Net, C#, Razor, RESTful services, WCF, SOAP, Javascript, JQuery, Angular as well as a strong understanding of all front end web technologies.
• Experience with .NET Content Management Systems, preferably Kentico, Sitefinity, and/or Umbraco