Careers

The perfect candidate to fill this rare role thrives on a fast-paced agency setting, has a passion for all things to do with digital marketing, strategy and usability, and can add strategic value to website redesign projects and ongoing client retainer relationships. If people would describe you as smart, witty and obsessive about details, read on. If you are the perfect mix of creative and analytical, you might have something in common with our merry band of strategists. And, if you have a true desire to rid the world of horrible digital experiences, one site at a time, you might just find yourself submitting an application to ZAG. Please keep in mind that we are only considering resumes for experienced candidates in this field. We love folks who are entry-level for other roles, but this one requires a demonstrated track record in the digital space, so unfortunately you will not be considered until you have what it takes to succeed.

Responsibilities

• Provide digital strategy for website designs and redesigns, primarily in the financial services industry (specifically banks and credit unions)
• Create new site architectures against best practices for SEO and usability
• Collaborate with design and development teams on design strategy
• Consult with clients on opportunities and execution of digital and print tactics including but not limited to SEO, PPC, email marketing, social media marketing, analytics, web copywriting, traditional marketing and more
• Offer strategic support for clients on digital retainers, from concepting through tactic execution and reporting
• Work closely with other ZAG digital strategists on internal and client-facing initiatives
• Support ZAG’s own integrated marketing efforts including sales support, blog writing and more

Qualifications

• Bachelor’s degree – preferably in Marketing/Communications
• At least 3 years of experience at a digital agency or similar in-house agency type of setting
• Understanding of web technologies and the web development life cycle
• Ability to deliver flawless work - on time and on budget
• Creative thinker who can work collaboratively with teams to create innovative solutions
• Excellent verbal, presentation and communication skills
• Love for writing and the skills to back it up
• Demonstrated ability to work independently and collaboratively
• Ability to thrive in a fast-paced, casual and hard-working environment
• Bonus points:
  • Google Analytics and/or other Google certifications
  • Experience with small project management
  • Familiarity with .NET CMS' - Kentico is huge plus

This position is available in our Glastonbury, CT office and only local candidates will be considered. You are expected to work full-time in our office. Note that the pandemic has temporarily shifted our working environment and many staff are working from home until they feel safe to return. If you are not local and decide to apply, tell us when you are planning on moving here as part of your resume submission email. Ready to rock our world and maybe your own too? Apply for this job by email: careers@zaginteractive.com.

The Traffic Manager will work as a go-between that connects developers to clients and other departments within ZAG. The Traffic Manager must have the ability to foster collaboration with other departments, and they should possess strong communication skills to interact with Client Service developers and other departments. 
The Traffic Manager is focused on managing the processes, making tasking efficient and in a democratic manner.  The Traffic manager will also be tasked with watching overall company capacity and aligning work with resources that may have gaps in work.  

Responsibilities

• Clarify and set a schedule of deadlines for the completion of a job

• Assigns /engages other departments and appropriately assigns them to the appropriate task

• Checks on the progress of the task, communicating with the developers and other parties as needed.

• responsible for running meetings across a host of departments daily and weekly as needed.

• Communicate any issues with the team the client services team and Account Managers

• Collaborates continuously with Account Managers about required action items

• Collaborates with team leads on employee capacity and filling workload gaps

• Review the deadlines, scope of work with the Account Manager to get client approval

• Use developers (Triage team) to create estimates and timelines

• Use Account Managers to track the status of these estimates and timelines

• Adjust developers’ overall workload as job demands change. Work with dept leads to adjust non developer department workloads. 

• Makes sure each staff member knows the assignments that they need to complete and the due dates

• Acts as the mediator between all teams to establish and re-evaluate priorities.

• Informs Account Manager when Client Contact is required to get approvals or gather assets to complete work.

Requirements

• This position requires a Bachelor Degree with 5-8 years of experience in project management, program marketing or account management

• This position requires the ability to multitask, organize and collaborate. 

• Strong decision-making and prioritization are essential to make sure everything runs smoothly. 

• A strong background in troubleshooting and technology support will be beneficial. 

• Clarify and set a schedule of deadlines for the completion of a job

• Required: strong time-management skills

• Required: detail and problem-solving skills

• Required: knowledge of development resources and previous traffic experience, whether that’s in an agency or corporate setting

• Required: resourcing experience with high volume traffic projects

• Strong knowledge of programming/development skills such as (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, less/CSS, SCSS/CSS, Gulp is a plus

• 3-5 years work experience in computer science, programming or a related discipline is a plus 

• Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins and SVN

• Experience with all phases of SDLC 

• Experience with Scrum/Agile development methodologies is a plus

• Working knowledge of excel, familiarity with HTML

• Skilled at managing conflict and working under pressure

• Excellent people management skills

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus 

• Detailed oriented
• Restorative
• Ability cope in an environment that has constant interruption and shifts in priority
• Well organized
• Driven
• Strong programming & development skills
• Fast learner
• Skilled at working in an extremely fast-paced environment
• Responsive
• Attention to detail
• Team player
• People skills
• Customer focus
• Adaptable and flexible

MUST live and work in Connecticut.

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

In this position, you'll need a high degree of knowledge of Windows (IIS) web servers, firewall administration, DNS, LAN/WAN/VLAN topology, virtualization, and backup, restore, and disaster recovery fundamentals. A solid foundation of network security, both physical and logical is required. Experience working in a high security web hosting environment is preferred.

Responsibilities

Hosting Implementation

• Validate, configure, implement, test and troubleshoot website deployment in the managed hosting infrastructure
• Oversee and help maintain managed hosting environment. For example, managing Windows server and firewall updates
• Work with Project Managers to ensure a successful handoff of the clients’ hosting solution
• Acts as the escalation point for customer hosting issues

System Engineering 

• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, FTP, HTTP, SMTP, CIFS, LDAP, IP Routing Email Routing and Microsoft AD), and possess an understanding of how to support these applications/protocols when accessed through VPN and firewall appliances
• Supervise the administration of systems and servers related network to ensure availability of services to authorized users

Internal Support

• Maintain a thorough understanding of Local Area Networking
• Respond to staff and provide backup technical assistance and support
• Troubleshoot malfunctions of network hardware and software applications
• Maintain network security through proper configuration of VPN and Firewalls

Operations

• Complete time logs in Workfront within 48 hours of completing tasks to ensure accurate and timely billing of the customer.
• Manage assigned projects
• Complete any other duties appropriate to job role as assigned by management

Requirements

• Work full time onsite in Glastonbury CT.
• Experience with IP address schemes
• Experience of managed firewall configuration
• Microsoft Server experience required; Linux experience desired
• Familiarity with .NET applications
• Proficiency in IIS; Apache proficiency is a bonus
• Experienced with setting up databases, such as MS SQL Server and MySQL
• Experience in the configuration, management, and troubleshooting of common web server, database, caching, and database services
• Experienced with cloud computing services such as AWS, Azure, and Rackspace
• Knowledgeable of information security issues and industry standards such as SSAE-16
• Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
• Competent in creating and maintaining documentation
• Strong organizational skills
• Minimum 3 years experience
• IT certifications a plus (Microsoft, Network+, etc)

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

The right candicate will ensure adherence to ZAG Interactive architecture standards and methodologies where practical. Where standard solutions are not available, this role can work with the client to develop the most effective solutions, ensuring that solutions address all functional and non-functional requirements.

Web Application Developer provides high-end technical and architectural support to projects. They will develop and implement strategies and design specifications to improve the performance, usability, and effectiveness of the client’s online presence.

Responsibilities

• Resolve issues and complete the assignments. Communicate with clients and provide updates about work requests.

• Act as a point of escalation for more complicated issues.

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Troubleshoot and resolve software application issues.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Provide assistance and advice to business users in the effective use of applications and information technology.

• Work at a fast pace to meet deadlines and continuously manage workload, which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

• Independently research and learn about new solutions immediately.

Education

• Required: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline

Work Experience

• Required: Minimum three to five years of professional experience.

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, Less/CSS, SCSS/CSS, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins, and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Experience with all phases of SDLC

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with integrating third-party APIs into web applications (Silvercloud, LiveChat and Online banking login, etc.)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered.

Non-Technical Skills

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis, and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast-paced environment

• Responsive

• Well organized

• Attention to detail

• Team player

• People skills

• Customer focus

• Analytical

• Adaptable and flexible

• Ability cope in an environment that has constant interruption and shifts in priority

How to Apply

Email your resume and cover letter to careers@zaginteractive.com