Careers

Responsibilities

• Assist with the day-to-day management of client relationships learning their tendencies and what works best for their needs

• Build rapport with specific client contacts

• Maintain CRM databases

• Prepare weekly status reports to clients

• Work with team resources to manage client’s workloads

• Continually assess client needs & be proactive with solutions to address these needs

• Prepare thorough and timely communications

• Manage expectations and monitor progress of client work

• Attend department resource meetings and capacity planning meetings

• Ensure that clients are happy and escalate any positive or negative feedback to management

• Stay up to date on agency services as well as overall industry technologies and trends.

• Work with team to create proposals for client requests and renewals

• Review client websites / analytics to determine opportunities.

• Maintain knowledge of current industry trends and share best practices across the team to support continuous improvement

• Monitor and analyze industry news related to key accounts, assess the impact to strategic growth plan and appropriately communicates opportunities, challenges and course-corrections

• Enter time on a weekly basis

Qualifications

• Bachelor’s degree – preferably in Business, Marketing, Communication

• 1-2 years agency and website experience is a plus

• High attention to detail; excellent organization and time management skills

• Proven ability to work in a deadline driven environment

• Effective communication and presentation skills. Must be a very strong communicator with internal teams and external vendors.

• A positive self-starter attitude, with the ability to work cross-functionally to drive projects to completion, and penchant for solving problems.

• Has a team mentality and experience in working in cross-functional work settings.

This position can be remote, in-office, or hybrid (remote and in-office). Our offices are in Glastonbury, CT (10  minutes outside of Hartford, CT) and we’d love to see you, but understand that some prefer a remote or hybrid schedule. Apply for this job by email: [email protected]

Responsibilities

• Build relationships, maintain, and enhance interactions with identified clients, while serving as day-to-day contact for identified clients

• Ensure that clients are satisfied with deliverables and escalate feedback to management

• Take initiative and review client website / analytics to determine opportunities

• Develop strategic plan to communicate new ideas / cross-sell ZAG services

• Stay up to date on features of all CMS’s ZAG builds on as well as overall industry technologies and trends

• Coordinate recurring meetings with dedicated clients.

• Maintain updated client notes and minutes from meetings

• Act as resource manager for new requests

• Keep CRM (Zoho) up to date with all meeting notes, key client interactions, etc.

• Track hours used for each client and report both internally as well as to the client, when applicable

• Manage multiple initiatives in a fast-paced environment

• Act as project manager for small client projects utilizing Workfront for resourcing

• Work with team members to scope new client work and create cost summaries as needed for new client work

Requirements

• Minimum 2-3 years of experience in account management or account servicing position, ideally in the digital space

• Understanding of web technologies and the web development life cycle

• Experience with small project management

• Ability to work collaboratively with team members

• Excellent verbal and written communication skills

• Thrive in deadline-driven, fast-paced work environment

• Experience with Workfront (project management tool) or Zoho (CRM) is a plus

• Previous experience in a digital agency is a plus

• Remote opportunities available upon request

This position can be remote, in-office, or hybrid (remote and in-office). Our offices are in Glastonbury, CT (10  minutes outside of Hartford, CT) and we’d love to see you, but understand that some prefer a remote or hybrid schedule. Apply for this job by email: [email protected]

Responsibilities

• Responsible for developing and managing the project plan and working with team leads and the project team to execute on plans
• Monitor day-to-day activities and be actively involved in the project team to ensure work is progressing as planned
• Manage schedules, budgets, assets, and overall project organization and deliverable dates
• Maintain project documentation to ensure requirements are clearly communicated, understood and executed upon
• Develop a full understanding of project to be able to speak to any of the following: previous deliverables, signed client agreements, systems involved, defects, etc.
• Effectively and efficiently plan and prioritize all deliverables and resources working across project(s) based on scope of work and project goals
• Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Communicate and document project status and strategic recommendations to clients and team members on a regular basis; escalate issues accordingly via the appropriate channels
• Proactively identify opportunities and deliver improvements
• Demonstrate good project management methodology and project processes
• Work with strategy, business development and other teams to scope additional project opportunities
• Ability to work closely with team members to identify efficiencies within process and team dynamic
• Provide support and guidance to the project management team

Requirements

• Bachelor's degree and at least  5-7 years of experience in project management
• Must have working knowledge of Waterfall and Agile methodologies
• Excellent verbal, written, presentation and interpersonal communications skills
• Demonstrated ability to work with and support cross-functional project teams
• Must be able to distill pertinent information from client communications, and distribute key points to team members
• Strong attention to detail and focus on task completion is critical
• Experience with the design and development of websites and an understanding of web technologies
• Strong knowledge of user experience, web development, web design and marketing is a plus
• Ability to think strategically at all phases of a project
• Work hard, play hard mentality
• Ability to understand and document project requirements and dependencies
• Understanding of business and functional requirements
• Mobile and social media experience an asset
• Competencies in MS Office, Project Management Software and other related common communications tools is required

How to Apply

Email your resume and cover letter to [email protected]

This part-time position (20 hours a week) will provide administrative support to executive staff and team leads, while learning about the various areas of the agency, providing help as needed.

Administrative Responsibilities

• Provide executive assistant support for CEO/COO including, but not limited to, personal scheduling and other assistance

• General office and administrative staff support

• Answer telephones, including new sales lead calls, and transfer calls to appropriate staff member

• Handle incoming and outgoing mail

• Research and manage office supplies and vendor relationships

• Prep for clients/visitors as well as greet guests when they arrive

• Schedule meetings and calls

• Making travel arrangements as needed

• Support for long term office projects

• Understand the hiring process and assist in candidate review process when needed

• Demonstrate and maintain knowledge of ZAG services, proposal processes and new initiatives as they are introduced

• Other duties as assigned such as general onboarding and PTO management

Required Skills

• Excellent verbal communication skills

• Highly organized, with ability to prioritize a task list that is constantly in flux

• Proactive and self-motivated

• Eager to learn

• Able to work individually and as a member of a team

• Personality to thrive in a fluid, entrepreneurial agency environment

Desired Qualifications

• Two to three years of relevant experience

• Experience with MS Office suite of products (Outlook, Word, Excel, PowerPoint)

• Experience managing files and records, designing forms, and other office procedures and terminology

• Support experience in a professional services environment. Agency experience is a plus.

How to Apply

Email your resume and cover letter to [email protected]

The right candicate will ensure adherence to ZAG Interactive architecture standards and methodologies where practical. Where standard solutions are not available, this role can work with the client to develop the most effective solutions, ensuring that solutions address all functional and non-functional requirements.

Web Application Developer provides high-end technical and architectural support to projects. They will develop and implement strategies and design specifications to improve the performance, usability, and effectiveness of the client’s online presence.

Responsibilities

• Resolve issues and complete the assignments. Communicate with clients and provide updates about work requests.

• Act as a point of escalation for more complicated issues.

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Troubleshoot and resolve software application issues.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Provide assistance and advice to business users in the effective use of applications and information technology.

• Work at a fast pace to meet deadlines and continuously manage workload, which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

• Independently research and learn about new solutions immediately.

Education

• Required: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline

Work Experience

• Required: Minimum three to five years of professional experience.

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, Less/CSS, SCSS/CSS, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins, and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Experience with all phases of SDLC

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with integrating third-party APIs into web applications (Silvercloud, LiveChat and Online banking login, etc.)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered.

Non-Technical Skills

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis, and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast-paced environment

• Responsive

• Well organized

• Attention to detail

• Team player

• People skills

• Customer focus

• Analytical

• Adaptable and flexible

• Ability cope in an environment that has constant interruption and shifts in priority

How to Apply

Email your resume and cover letter to [email protected]