Careers

This position will provide administrative support to executive staff and team leads, while learning about the various areas of the agency, providing help as needed.

Administrative Responsibilities

• Provide executive assistant support for CEO including, but not limited to, personal scheduling and other assistance

• General office and administrative staff support

• Answer telephones, including new sales lead calls, and transfer calls to appropriate staff member

• Handle incoming and outgoing mail

• Research and manage office supplies and vendor relationships

• Prep for clients/visitors as well as greet guests when they arrive

• Schedule meetings and calls

• Making travel arrangements as needed

• Support for long term office projects

• Understand the hiring process and assist in candidate review process when needed

• Support data integrity in our Customer Relationship Management (CRM) system

• Demonstrate and maintain knowledge of ZAG services, proposal processes and new initiatives as they are introduced

• Other duties as assigned

Required Skills

• Excellent verbal communication skills

• Highly organized, with ability to prioritize a task list that is constantly in flux

• Proactive and self-motivated

• Eager to learn

• Proficient with Microsoft Office (Word, Excel, & Outlook at least)

• Able to work individually and as a member of a team

• Personality to thrive in a fluid, entrepreneurial agency environment

Desired Qualifications

• Two to three years of relevant experience

• Experience with MS Office suite of products (Word, Excel, PowerPoint)

• Experience managing files and records, designing forms, and other office procedures and terminology

• Support experience in a professional services environment. Agency experience is a plus.

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

The Traffic Manager will work as a go-between that connects developers to clients and other departments within ZAG. The Traffic Manager must have the ability to foster collaboration with other departments, and they should possess strong communication skills to interact with Client Service developers and other departments. 
The Traffic Manager is focused on managing the processes, making tasking efficient and in a democratic manner.  The Traffic manager will also be tasked with watching overall company capacity and aligning work with resources that may have gaps in work.  

Responsibilities

• Clarify and set a schedule of deadlines for the completion of a job

• Assigns /engages other departments and appropriately assigns them to the appropriate task

• Checks on the progress of the task, communicating with the developers and other parties as needed.

• responsible for running meetings across a host of departments daily and weekly as needed.

• Communicate any issues with the team the client services team and Account Managers

• Collaborates continuously with Account Managers about required action items

• Collaborates with team leads on employee capacity and filling workload gaps

• Review the deadlines, scope of work with the Account Manager to get client approval

• Use developers (Triage team) to create estimates and timelines

• Use Account Managers to track the status of these estimates and timelines

• Adjust developers’ overall workload as job demands change. Work with dept leads to adjust non developer department workloads. 

• Makes sure each staff member knows the assignments that they need to complete and the due dates

• Acts as the mediator between all teams to establish and re-evaluate priorities.

• Informs Account Manager when Client Contact is required to get approvals or gather assets to complete work.

Requirements

• This position requires a Bachelor Degree with 5-8 years of experience in project management, program marketing or account management

• This position requires the ability to multitask, organize and collaborate. 

• Strong decision-making and prioritization are essential to make sure everything runs smoothly. 

• A strong background in troubleshooting and technology support will be beneficial. 

• Clarify and set a schedule of deadlines for the completion of a job

• Required: strong time-management skills

• Required: detail and problem-solving skills

• Required: knowledge of development resources and previous traffic experience, whether that’s in an agency or corporate setting

• Required: resourcing experience with high volume traffic projects

• Strong knowledge of programming/development skills such as (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, less/CSS, SCSS/CSS, Gulp is a plus

• 3-5 years work experience in computer science, programming or a related discipline is a plus 

• Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins and SVN

• Experience with all phases of SDLC 

• Experience with Scrum/Agile development methodologies is a plus

• Working knowledge of excel, familiarity with HTML

• Skilled at managing conflict and working under pressure

• Excellent people management skills

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus 

• Detailed oriented
• Restorative
• Ability cope in an environment that has constant interruption and shifts in priority
• Well organized
• Driven
• Strong programming & development skills
• Fast learner
• Skilled at working in an extremely fast-paced environment
• Responsive
• Attention to detail
• Team player
• People skills
• Customer focus
• Adaptable and flexible

MUST live and work in Connecticut.

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

In this position, you'll need a high degree of knowledge of Windows (IIS) web servers, firewall administration, DNS, LAN/WAN/VLAN topology, virtualization, and backup, restore, and disaster recovery fundamentals. A solid foundation of network security, both physical and logical is required. Experience working in a high security web hosting environment is preferred.

Responsibilities

Hosting Implementation

• Validate, configure, implement, test and troubleshoot website deployment in the managed hosting infrastructure
• Oversee and help maintain managed hosting environment. For example, managing Windows server and firewall updates
• Work with Project Managers to ensure a successful handoff of the clients’ hosting solution
• Acts as the escalation point for customer hosting issues

System Engineering 

• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, FTP, HTTP, SMTP, CIFS, LDAP, IP Routing Email Routing and Microsoft AD), and possess an understanding of how to support these applications/protocols when accessed through VPN and firewall appliances
• Supervise the administration of systems and servers related network to ensure availability of services to authorized users

Internal Support

• Maintain a thorough understanding of Local Area Networking
• Respond to staff and provide backup technical assistance and support
• Troubleshoot malfunctions of network hardware and software applications
• Maintain network security through proper configuration of VPN and Firewalls

Operations

• Complete time logs in Workfront within 48 hours of completing tasks to ensure accurate and timely billing of the customer.
• Manage assigned projects
• Complete any other duties appropriate to job role as assigned by management

Requirements

• Work full time onsite in Glastonbury CT.
• Experience with IP address schemes
• Experience of managed firewall configuration
• Microsoft Server experience required; Linux experience desired
• Familiarity with .NET applications
• Proficiency in IIS; Apache proficiency is a bonus
• Experienced with setting up databases, such as MS SQL Server and MySQL
• Experience in the configuration, management, and troubleshooting of common web server, database, caching, and database services
• Experienced with cloud computing services such as AWS, Azure, and Rackspace
• Knowledgeable of information security issues and industry standards such as SSAE-16
• Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
• Competent in creating and maintaining documentation
• Strong organizational skills
• Minimum 3 years experience
• IT certifications a plus (Microsoft, Network+, etc)

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

The Senior Account Manager will provide exceptional service, other various tasks and responsibilities integral to the success of the client relationship.
The key performance metrics and responsibilities are centered on retention, client satisfaction, and growth and profitability, and will be determined with Executive Management during quarterly review periods.
 

Responsibilities

• Act as day-to-day contact with top tier clients
• Excellent interpersonal, verbal, and written skills for both internal and external communication
• Identifying opportunities for improvement and proposing new tools and processes
• Ability to summarize data results to various levels of management
• Demonstrates customer service, problem solving and organizational skills
• Developing and implementing strategic plans to manage and grow accounts
• Retaining clients and building strong, trusting relationships
• Understanding client needs and identifying new business opportunities within your portfolio
• Remains current in profession and industry trends
• Act as liaison for team members’ account related questions
• Responsible for Account Data in Zoho CRM

Requirements

• 3+ years of experience with business development, sales, or account management
• Experience with Content Management Systems or Digital platforms
• Maintains a positive attitude while dealing with daily pressures and challenges
• Demonstrates professionalism and leadership capabilities
• Possess customer service skills and effectively communicate information, both orally and in written form
• Adapts quickly in a changing work environment
• Ability to multitask between daily and weekly work assignments
• Skill in analyzing information, problems, situations, practices, or procedures
• Close attention to detail is necessary to perform daily responsibilities
• Self-starter and able to work efficiently under pressure in a fast-paced environment

The right candicate will ensure adherence to ZAG Interactive architecture standards and methodologies where practical. Where standard solutions are not available, this role can work with the client to develop the most effective solutions, ensuring that solutions address all functional and non-functional requirements.

Web Application Developer provides high-end technical and architectural support to projects. They will develop and implement strategies and design specifications to improve the performance, usability, and effectiveness of the client’s online presence.

Responsibilities

• Resolve issues and complete the assignments. Communicate with clients and provide updates about work requests.

• Act as a point of escalation for more complicated issues.

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Troubleshoot and resolve software application issues.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Provide assistance and advice to business users in the effective use of applications and information technology.

• Work at a fast pace to meet deadlines and continuously manage workload, which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

• Independently research and learn about new solutions immediately.

Education

• Required: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline

Work Experience

• Required: Minimum three to five years of professional experience.

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, Less/CSS, SCSS/CSS, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins, and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Experience with all phases of SDLC

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with integrating third-party APIs into web applications (Silvercloud, LiveChat and Online banking login, etc.)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered.

Non-Technical Skills

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis, and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast-paced environment

• Responsive

• Well organized

• Attention to detail

• Team player

• People skills

• Customer focus

• Analytical

• Adaptable and flexible

• Ability cope in an environment that has constant interruption and shifts in priority

How to Apply

Email your resume and cover letter to careers@zaginteractive.com