Careers

Basic Function 

This position will provide administrative support to the CEO, senior staff, and office in general. The administrative department provides a wealth of opportunities for a motivated self-starter. ZAG takes pride in cultivating its employees and encouraging growth. Administrative staff members at ZAG have the chance to learn about the company in its entirety. This specific administrative role will be involved with general office tasks and work closely with the Business Development and Account Management teams.

Administrative Responsibilities

• General office and administrative staff support.
• Answer telephones as well as gather information and/or transfer to appropriate staff member.
• Handling incoming and outgoing mail
• Research, price, and purchase office furniture and supplies as well as maintain vendor relationships.
• Prep for clients/visitors as well as greet guests when they arrive.
• Setup for meetings and conferences
• Scheduling appointments between multiple people (internal meetings as well as interviews, etc.)
• General duties for office upkeep
• Offsite assignments as needed for CEO & company
• Making travel arrangements as needed (scheduling flights, etc.)
• Support for long term office projects (documenting internal processes, etc.)
• Coverage for administrative staff members
• Manage the office phone systems [answer/transfer calls, work with phone vendor to deal with any issues that arise.]
• Understand the hiring process and assist in candidate review process when needed
• Other duties as assigned.

Business Development

• Demonstrate and maintain knowledge of ZAG services, proposal processes and new initiatives as they are introduced.
• Scheduling internal and external meetings
• Assist in writing proposals when needed
• Utilize internal proposal library as well as department leads to ensure accuracy of proposals with the business development team
• Take business lead calls & transcribe the information to aid in business development process
• Research prospects to understand customer challenges and requirements with internal team
• Seek opportunities to continually improve on current processes

Desired Skills

• Above standard communication skills
• Highly organized
• Strategic, creative thinker
• Able to prioritize task list that is constantly in flux
• Excellent attention to detail
• Proactive and self-motivated
• Eager to learn
• Proficient with Microsoft Office (Word, Excel, & Outlook at least)
• Able to work individually and as a member of a team
• Personality to thrive in a fluid, entrepreneurial agency environment

Desired Qualifications

• Two to three years' experience
• Experience with notetaking and spreadsheets, database and presentation software
• Experience managing files and records, designing forms, and other office procedures and terminology
• Support experience in a professional services environment, sales or marketing is highly desirable.

Please note: the ideal candidate would be interested in growing within a digital agency & must be available to work full-time onsite (no exceptions).

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

This position requires working directly with clients and internal staff to manage multiple accounts and exceed client expectations. The Account Manager will report to the Executive team.

Responsibilities

• Manage client relationships for identified clients

• Serve as day-to-day contact for identified clients

• Ensure that clients are happy and escalate and positive or negative feedback to management

• Work alongside digital strategists to proactively plan client projects

• Review client website / analytics to determine opportunities

• Develop plan to communicate new ideas / cross-sell ZAG services

• Stay up to date on features of all CMS’s ZAG builds on as well as overall industry technologies and trends

• Regularly visit client websites to understand the types of updates the client is making

• Coordinate monthly meetings with each client, along with strategist as required

• Maintain updated client notes and minutes from monthly meetings

• Keep CRM (ZOHO) up to date with all meeting notes, key client interactions, etc.

• Track hours used for each client and report both internally as well as to the client, when applicable

• Act as project manager for small client projects utilizing Workfront for resourcing

• Attend department resource meetings and capacity planning meetings

• Work with Client Care to stay updated on client’s support tickets

• Work with department team leads and digital strategist to scope new client work

• Work with Business Development to write cost summaries as needed for new client work

Top Skills & Proficiencies

• Build Relationships

• Relationship Selling

• Initiative

• Planning

• Prospecting Skills

• Teamwork

• People Skills

• Customer Focus

• Manage Multiple Projects

• Attention to Detail

• Comfortable in a fastpaced environment

• Well-organized

• Sales

Requirements

• 2-3 years of experience in account management or account servicing position, ideally in the digital space

• Understanding of web technologies and the web development life cycle

• Experience with small project management

• Ability to collaboratively work across many teams – strategy, design, development and marketing

• Excellent verbal and written communication skills

• Thrive in deadline-driven, fast-paced work environment

• Experience with Workfront (project management tool) or Zoho (CRM) is a plus

• Previous experience in a digital agency is a plus

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

The lead must: excel in programming and development, be knowledgeable about website systems and be an expert in many programming languages. They should possess strong communication skills to interact with clients and to foster collaboration with other organizational departments. The Technical lead must be adaptable, learn new technologies as needed and successfully manage the daily challenges of a technical environment.

Responsibilities

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Troubleshoot and resolve software application issues escalated by other developers.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Take ownership of complex cases for further handling as appropriate.

• Support and promote individual and departmental goals and performance metrics.

• Assist team members with difficult issues by offering technical expertise and training where applicable; Keep a balance between addressing tickets and educating team to resolve issues.

• Assess, evaluate and prioritize complexity of incoming issues and work request.

• Serve as cross-departmental resource for technical support.

• Manage product development initiatives.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Provide assistance and advice to business users in the effective use of applications.

• Work at a fast pace to meet deadlines and continuously manage workload which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

Requirements

Education

Required: A bachelor's degree in computer science, computer engineering, or a related discipline is required to work as a technical lead. A strong background in troubleshooting and technology support will be beneficial. MUST live and work in Connecticut.

Work Experience:

• Required: Minimum five years of professional experience in web application development

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, less/css, scss/css, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Required: Experience with integrating third party APIs into web applications (Silvercloud, LiveChat and Online banking login etc.)

• Experience with all phases of SDLC

• Experience with Scrum/Agile development methodologies is a plus

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered

Non-Technical Skills:

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies:

• Ability cope in an environment that has constant interruption and shifts in priority

• Well organized

• Driven

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast paced environment

• Responsive

• Attention to detail

• Team player

• People skills

• Customer Focus

• Adaptable and flexible

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

The right candicate will ensure adherence to ZAG Interactive architecture standards and methodologies where practical. Where standard solutions are not available, this role can work with the client to develop the most effective solutions, ensuring that solutions address all functional and non-functional requirements.

Web Application Developer provides high-end technical and architectural support to projects. They will develop and implement strategies and design specifications to improve the performance, usability, and effectiveness of the client’s online presence.

Responsibilities

• Resolve issues and complete the assignments. Communicate with clients and provide updates about work requests.

• Act as a point of escalation for more complicated issues.

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Troubleshoot and resolve software application issues.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Provide assistance and advice to business users in the effective use of applications and information technology.

• Work at a fast pace to meet deadlines and continuously manage workload, which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

• Independently research and learn about new solutions immediately.

Education

• Required: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline

Work Experience

• Required: Minimum three to five years of professional experience.

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, Less/CSS, SCSS/CSS, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins, and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Experience with all phases of SDLC

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with integrating third-party APIs into web applications (Silvercloud, LiveChat and Online banking login, etc.)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered.

Non-Technical Skills

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis, and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast-paced environment

• Responsive

• Well organized

• Attention to detail

• Team player

• People skills

• Customer focus

• Analytical

• Adaptable and flexible

• Ability cope in an environment that has constant interruption and shifts in priority

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

Responsibilities

• Collaborate with management and other staff setting the development approach to translate design and strategies into solutions that meet both business and end-user needs

• Remain current with the latest development techniques and leverage those techniques to meet clients' needs

• Work at a fast pace to meet project deadlines and while working on multiple concurrent projects

• Research the competitive landscape and make recommendations relating to website organization and information hierarchy

• Use your collaborative skills with colleagues and clients to maintain ZAG's high standards of service and solutions

• Think independently, take control of a project with a can-do attitude and identify inefficiencies while offering alternative, more effective solutions where appropriate

• Grow professionally in an engaging and enjoyable environment where strong work ethics and senses of humor are mandatory

Requirements

• Minimum 3 to 5 years professional experience

• Significant development experience with HTML5, CSS3 and Javascript

• Strong understanding of modern responsive web design techniques and supporting libraries / frameworks

• Aptitude for Microsoft Visual Studio, ASP.NET

• Experience with C# a plus

• Experience with a .NET Content Management System is a plus

• Experience with LESS and/or SASS

• Experience with mobile development a plus

• Effective verbal and written communication skills

• Enthusiasm within a team structure and discipline to handle solo projects, when necessary

• Thorough understanding of multi-platform/multi-browser compatibility

​How to Apply

Email your resume and cover letter to careers@zaginteractive.com

This person will play a key role in developing websites and applications for our growing client base and will be an integral project team member, continually working with our project managers, designers and other developers. This position requires working directly with the clients and internal staff to manage multiple website development projects.

Responsibilities

• Collaborate with management and other staff setting development approach to translate design and strategies into front-end and back-end solutions that meet both business and end-user needs

• Research the competitive landscape and make recommendations relating to website organization and information hierarchy

• Remain current with the latest development techniques that will help shape clients’ needs

• Work at a fast pace to meet tight project deadlines and continuously juggle multiple projects throughout a typical week

• Use your collaborative skills to ensure compatibility with colleagues and clients to maintain ZAG’s high standards of service and solutions

• Think independently, take control of a project with a can-do attitude and identify inefficiencies while offering alternative, more effective answers

• Grow professionally in an engaging and enjoyable environment where strong work ethics and a sense of humor are mandatory

Requirements

• Effective verbal and written communication skills

• Enthusiasm within a team structure and discipline to handle solo projects, when necessary

• ASP.Net, C#, Razor, RESTful services, WCF, SOAP, Javascript, JQuery, Angular as well as a strong understanding of all front end web technologies.

• Kentico CMS experience is a must; Sitefinity and Umbraco experience is a nice-to-have, as well as experience with other .NET Content Management Systems

 

How to Apply

Email your resume and cover letter to careers@zaginteractive.com