Careers

Responsibilities

• Manage client relationships for identified clients
• Serve as day-to-day contact for identified clients
• Ensure that clients are happy and escalate and positive or negative feedback to management
• Work alongside digital strategists to proactively plan client projects
• Review client website / analytics to determine opportunities
• Develop plan to communicate new ideas / cross-sell ZAG services
• Stay up to date on features of all CMS’s ZAG builds on as well as overall industry technologies and trends
• Regularly visit client websites to understand the types of updates the client is making
• Coordinate monthly meetings with each client, along with strategist as required
• Maintain updated client notes and minutes from monthly meetings
• Keep CRM (ZOHO) up to date with all meeting notes, key client interactions, etc.
• Track hours used for each client and report both internally as well as to the client, when applicable
• Act as project manager for small client projects utilizing Workfront for resourcing
• Attend department resource meetings and capacity planning meetings
• Work with Client Care to stay updated on client’s support tickets
• Work with department team leads and digital strategist to scope new client work
• Work with Business Development to write cost summaries as needed for new client work

Requirements

• 2-3 years of experience in account management or account servicing position
• Understanding of web technologies and the web development life cycle
• Experience with small project management
• Ability to collaboratively work across many teams – strategy, design, development and marketing
• Excellent verbal and written communication skills
• Thrive in deadline-driven, fast-paced work environment
• Experience with Workfront or Zoho is a plus
• Previous experience in a digital agency is a plus

The Web Application Developer develops and implements strategies and design specifications to improve the performance, usability, and effectiveness of the client’s online presence.

• Intake client requests and follow it through to completion
• Triage all new request and issues submitted by customers, account managers, and other stakeholders
• Resolve issues and complete the assignments. Communicate with clients and provide updates about work requests
• Recommend solutions that will maintain or enhance the quality of website
• Collaborate and engage other departments when appropriate to the provide comprehensive solutions
• Deliver solutions to both technical and non-technical end users while also supporting a broad range of technologies
• Troubleshoot and resolve software application issues
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
• Provide assistance and advice to business users in the effective use of applications and information technology.
• Provide support for in-house projects
• Work at a fast pace to meet deadlines and continuously manage workload which consists of multiple projects and requests
• Research the competitive landscape and make recommendations relating to website organization and information hierarchy
• Remain current with the latest development techniques that will help shape clients' needs
• Improve skill sets through continuous research and education
• Grow professionally in an engaging and enjoyable environment that promotes strong work ethics and senses of humor

• Significant development experience and front-end coding ability
• Minimum three to five years professional experience
• Effective verbal and written communication skills
• Enthusiasm within a team structure and discipline to handle solo projects, when necessary
• Ability to quickly hand-code HTML5 and CSS3 from provided Photoshop files and wireframes
• Experience working with JavaScript, JQuery, AJAX, Flash
• Aptitude for Microsoft Visual Studio, ASP.Net
• Experience with C# a plus
• Experience with a .NET Content Management System is a plus
• Strong understanding of modern responsive web design techniques and supporting libraries / frameworks
• Experience with LESS a plus
• Experience with mobile development a plus
• Knowledge of SEO best practices
• Thorough understanding of multi-platform/multi-browser compatibility
• Must be authorized to work in the United States.

Responsibilities

• Collaborate with management and other staff setting the development approach to translate design and strategies into solutions that meet both business and end-user needs
• Remain current with the latest development techniques and leverage those techniques to meet clients' needs
• Work at a fast pace to meet project deadlines and while working on multiple concurrent projects
• Research the competitive landscape and make recommendations relating to website organization and information hierarchy
• Use your collaborative skills with colleagues and clients to maintain ZAG's high standards of service and solutions
• Think independently, take control of a project with a can-do attitude and identify inefficiencies while offering alternative, more effective solutions where appropriate
• Grow professionally in an engaging and enjoyable environment where strong work ethics and senses of humor are mandatory

Requirements

• Minimum 3 to 5 years professional experience
• Significant development experience with HTML5, CSS3 and Javascript
• Strong understanding of modern responsive web design techniques and supporting libraries / frameworks
• Aptitude for Microsoft Visual Studio, ASP.NET
• Experience with C# a plus
• Experience with a .NET Content Management System is a plus
• Experience with LESS and/or SASS a plus
• Experience with mobile development a plus
• Effective verbal and written communication skills
• Enthusiasm within a team structure and discipline to handle solo projects, when necessary
• Thorough understanding of multi-platform/multi-browser compatibility
• Work onsite in our Glastonbury CT office full-time (no exceptions)

This person will play a key role in developing websites and applications for our growing client base and will be an integral project team member, continually working with our project managers, designers and other developers.This position requires working directly with the clients and internal staff to manage multiple website development projects.

Responsibilities

• Collaborate with management and other staff setting development approach to translate design and strategies into front-end and back-end solutions that meet both business and end-user needs
• Research the competitive landscape and make recommendations relating to website organization and information hierarchy
• Remain current with the latest development techniques that will help shape clients’ needs
• Work at a fast pace to meet tight project deadlines and continuously juggle multiple projects throughout a typical week
• Use your collaborative skills to ensure compatibility with colleagues and clients to maintain ZAG’s high standards of service and solutions
• Think independently, take control of a project with a can-do attitude and identify inefficiencies while offering alternative, more effective answers
• Grow professionally in an engaging and enjoyable environment where strong work ethics and a sense of humor are mandatory

Requirements

• Effective verbal and written communication skills
• Enthusiasm within a team structure and discipline to handle solo projects, when necessary
• ASP.Net, C#, Razor, RESTful services, WCF, SOAP, Javascript, JQuery, Angular as well as a strong understanding of all front end web technologies.
• Experience with .NET Content Management Systems, preferably Kentico, Sitefinity, and/or Umbraco