Careers

This position requires working directly with clients and internal staff to manage multiple accounts and exceed client expectations. The Account Manager will report to the Head of Account Management.

Responsibilities

• Manage client relationships for identified clients

• Serve as day-to-day contact for identified clients

• Ensure that clients are happy and escalate and positive or negative feedback to management

• Work alongside digital strategists to proactively plan client projects

• Review client website / analytics to determine opportunities

• Develop plan to communicate new ideas / cross-sell ZAG services

• Stay up to date on features of all CMS’s ZAG builds on as well as overall industry technologies and trends

• Regularly visit client websites to understand the types of updates the client is making

• Coordinate monthly meetings with each client, along with strategist as required

• Maintain updated client notes and minutes from monthly meetings

• Keep CRM (ZOHO) up to date with all meeting notes, key client interactions, etc.

• Track hours used for each client and report both internally as well as to the client, when applicable

• Act as project manager for small client projects utilizing Workfront for resourcing

• Attend department resource meetings and capacity planning meetings

• Work with Client Care to stay updated on client’s support tickets

• Work with department team leads and digital strategist to scope new client work

• Work with Business Development to write cost summaries as needed for new client work

Top Skills & Proficiencies

• Build relationships

• Relationship selling

• Initiative

• Planning

• Prospecting Skills

• Teamwork

• People Skills

• Customer Focus

• Manage Multiple Projects

• Attention to Detail

• Comfortable in a fastpaced environment

• Well-organized

• Sales

Requirements

• Minimum 2-3 years of experience in account management or account servicing position, ideally in the digital space

• Understanding of web technologies and the web development life cycle

• Experience with small project management

• Ability to collaboratively work across many teams – strategy, design, development and marketing

• Excellent verbal and written communication skills

• Thrive in deadline-driven, fast-paced work environment

• Experience with Workfront (project management tool) or Zoho (CRM) is a plus

• Previous experience in a digital agency is a plus

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

In this position, you'll need a high degree of knowledge of Windows (IIS) web servers, firewall administration, DNS, LAN/WAN/VLAN topology, virtualization, and backup, restore, and disaster recovery fundamentals. A solid foundation of network security, both physical and logical is required. Experience working in a high security web hosting environment is preferred.

Responsibilities

Hosting Implementation

• Validate, configure, implement, test and troubleshoot website deployment in the managed hosting infrastructure
• Oversee and help maintain managed hosting environment. For example, managing Windows server and firewall updates
• Work with Project Managers to ensure a successful handoff of the clients’ hosting solution
• Acts as the escalation point for customer hosting issues

System Engineering 

• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, FTP, HTTP, SMTP, CIFS, LDAP, IP Routing Email Routing and Microsoft AD), and possess an understanding of how to support these applications/protocols when accessed through VPN and firewall appliances
• Supervise the administration of systems and servers related network to ensure availability of services to authorized users

Internal Support

• Maintain a thorough understanding of Local Area Networking
• Respond to staff and provide backup technical assistance and support
• Troubleshoot malfunctions of network hardware and software applications
• Maintain network security through proper configuration of VPN and Firewalls

Operations

• Complete time logs in Workfront within 48 hours of completing tasks to ensure accurate and timely billing of the customer.
• Manage assigned projects
• Complete any other duties appropriate to job role as assigned by management

Requirements

• Work full time onsite in Glastonbury CT.
• Experience with IP address schemes
• Experience of managed firewall configuration
• Microsoft Server experience required; Linux experience desired
• Familiarity with .NET applications
• Proficiency in IIS; Apache proficiency is a bonus
• Experienced with setting up databases, such as MS SQL Server and MySQL
• Experience in the configuration, management, and troubleshooting of common web server, database, caching, and database services
• Experienced with cloud computing services such as AWS, Azure, and Rackspace
• Knowledgeable of information security issues and industry standards such as SSAE-16
• Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
• Competent in creating and maintaining documentation
• Strong organizational skills
• Minimum 3 years experience
• IT certifications a plus (Microsoft, Network+, etc)

The lead must: excel in programming and development, be knowledgeable about website systems and be an expert in many programming languages. They should possess strong communication skills to interact with clients and to foster collaboration with other organizational departments. The Technical lead must be adaptable, learn new technologies as needed and successfully manage the daily challenges of a technical environment.

Responsibilities

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Troubleshoot and resolve software application issues escalated by other developers.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Take ownership of complex cases for further handling as appropriate.

• Support and promote individual and departmental goals and performance metrics.

• Assist team members with difficult issues by offering technical expertise and training where applicable; Keep a balance between addressing tickets and educating team to resolve issues.

• Assess, evaluate and prioritize complexity of incoming issues and work request.

• Serve as cross-departmental resource for technical support.

• Manage product development initiatives.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Provide assistance and advice to business users in the effective use of applications.

• Work at a fast pace to meet deadlines and continuously manage workload which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

Requirements

Education

Required: A bachelor's degree in computer science, computer engineering, or a related discipline is required to work as a technical lead. A strong background in troubleshooting and technology support will be beneficial. MUST live and work in Connecticut.

• Required: Minimum five years of professional experience in web application development

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, less/css, scss/css, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Required: Experience with integrating third party APIs into web applications (Silvercloud, LiveChat and Online banking login etc.)

• Experience with all phases of SDLC

• Experience with Scrum/Agile development methodologies is a plus

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies:

• Ability cope in an environment that has constant interruption and shifts in priority

• Well organized

• Driven

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast paced environment

• Responsive

• Attention to detail

• Team player

• People skills

• Customer Focus

• Adaptable and flexible

How to Apply

The right candicate will ensure adherence to ZAG Interactive architecture standards and methodologies where practical. Where standard solutions are not available, this role can work with the client to develop the most effective solutions, ensuring that solutions address all functional and non-functional requirements.

Web Application Developer provides high-end technical and architectural support to projects. They will develop and implement strategies and design specifications to improve the performance, usability, and effectiveness of the client’s online presence.

Responsibilities

• Resolve issues and complete the assignments. Communicate with clients and provide updates about work requests.

• Act as a point of escalation for more complicated issues.

• Recommend solutions that will maintain or enhance the quality of the website; Understand there are multiple solutions to a problem and determine the best one based on current circumstances.

• Collaborate and engage other departments when appropriate to provide comprehensive solutions.

• Deliver solutions to both technical and non-technical end-users while also supporting a broad range of technologies.

• Troubleshoot and resolve software application issues.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements; understand the more complex issues and application correlations behind user requirements.

• Provide assistance and advice to business users in the effective use of applications and information technology.

• Work at a fast pace to meet deadlines and continuously manage workload, which consists of multiple projects and requests.

• Determine the root cause of an issue and its relationship to the entire application promptly.

• Independently research and learn about new solutions immediately.

Education

• Required: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline

Work Experience

• Required: Minimum three to five years of professional experience.

• Required: Strong programming/development skills (C#, SQL Server database, HTML5, CSS3, Bootstrap, JavaScript/jQuery, responsive web design, Less/CSS, SCSS/CSS, Gulp

• Required: .NET MVC experience, experience with web applications zen framer

• Required: Knowledge of source control tools including GIT, Bitbucket, Nexus, Jenkins, and SVN

• Required: Knowledge of DevOps

• Required: Proficiency in multi-tiered architecture, design, and implementation

• Experience with all phases of SDLC

• Knowledge of ADA conformant websites, WCAG requirements, an ADA-progressive approach

• Advanced knowledge of Windows operating systems and Microsoft software (Visual Studio)

• Experience with integrating third-party APIs into web applications (Silvercloud, LiveChat and Online banking login, etc.)

• Experience with content management systems; Sitefinity, Kentico, and Umbraco is a plus.

• Strong understanding of modern responsive web design techniques and supporting libraries/frameworks.

• Knowledge of SEO best practices.

• Thorough understanding of multi-platform/multi-browser compatibility.

• Remote work within ZAG’s guidelines will be considered.

Non-Technical Skills

• Strong team and interpersonal skills.

• Strong creativity in solution design; inventive thinking.

• Strong written and verbal communication skills.

• Strong decision making, analysis, and problem-solving skills; mindful of performance when designing/implementing solutions.

Top Skills & Proficiencies

• Strong programming & development skills

• Fast learner

• Skilled at working in an extremely fast-paced environment

• Responsive

• Well organized

• Attention to detail

• Team player

• People skills

• Customer focus

• Analytical

• Adaptable and flexible

• Ability cope in an environment that has constant interruption and shifts in priority

How to Apply

Email your resume and cover letter to careers@zaginteractive.com