Digital Insights

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Strategy May 29 2020
Many businesses and institutions are reopening their facilities as stay-at-home orders are lifted, but reopening successfully will take careful planning and communication. Review these guidelines for reopening your business during the COVID-19 pandemic.
posted by Michelle Brown
Marketing May 21 2020
Social distancing has created unique challenges and opportunities for businesses to connect with consumers and serve their needs in different ways. With most consumers having at least one email account that they check daily, email is one of the most effective ways to stay in touch and communicate important messages to your customers.
 
posted by Brenna Kelliher
Marketing, Strategy May 15 2020
No matter how customers or members interact with your financial institution, their experiences should be the same. Your branches and website are two different ways of serving up the same products, services and support—and both are essential to your identity and communication as a financial institution. So why are banks and credit unions still making mistakes on their websites that they would never make in their branches? In a time when your website must do more of the heavy lifting, consider optimizing your online experience to make the transition to digital banking a seamless one.
posted by ZAG Interactive
Marketing, Strategy May 05 2020
As coronavirus sweeps the world, banks and credit unions are compelled to level up their websites—and quickly. Digital banking has become more critical than ever, with branches scaling back in-person services or closing altogether. But what happens after social distancing measures are lifted and this new normal changes once again? How will users interact with your website when it’s no longer the only solution?
posted by ZAG Interactive
Marketing, Strategy April 21 2020
From account opening to daily money management and everything in between, banks and credit unions need to provide consumers with easy and efficient ways to handle their finances on their own, and get help from a human when they need it most.
posted by Brenna Kelliher
Marketing, Strategy April 02 2020

While we are living in uncertain times, there’s a familiar “face” that can help establish a sense of normalcy with members and customers – your website. As the face of your financial institution, explore all the ways you can use your website to maintain relationships with audiences while the lobbies are closed.

posted by Brenna Kelliher
Announcements March 12 2020

In the spirit of communication, we wanted to provide you with helpful information about how ZAG Interactive is impacted by the Coronavirus (COVID-19) pandemic so you can rest assured that we are prepared and ready to live up to our mission of rising above client expectations.

posted by Michelle Brown