Careers

ZAG looks like a cool place to work, right? We think so, too, but it’s not for everyone. Before you even consider applying for one of these jobs, you better be ready to laugh, work hard, function independently, collaborate, be yourself, operate a toaster oven, enjoy baked goods, lead in your own way, zero in, speak out, lower the noise and raise a little hell.

Current Job Postings

Front End Developer - Client Care

The Front End Developer will be a member of ZAG Interactive support division. The Front End Developer works directly with customers and internal staff to maintain website services and, develop and implement strategies to improve the performance, usability, and effectiveness of the client’s web presence.

Responsibilities

  • Troubleshoot web application issues and identify adjustments needed in existing website to meet changing user requirements; such as broken code
  • Complete new work requests based on clients’ requirements
  • Recommend solutions that will maintain or enhance the quality of website
  • Use a wide range of web technologies to implement solutions to both technical and non-technical end users; such as integrating third party services into website
  • Identify inefficiencies in website applications while offering alternative, more efficient answers
  • Provide advice to clients in the effective use web applications
  • Remain current with the latest development techniques so help provides the best solutions for clients
  • Engage other departments to the provide comprehensive website solution
  • Provide support for internal projects
  • Work at a fast pace to meet tight deadlines and continuously juggle multiple support requests
  • Follow processes for resolving and deploying site application changes to maintain ZAG's high standards of service and solutions
  • Conform to processes for managing support workload so that requests are delivered in the expected timeframe
  • Think independently and apply a can-do attitude

Requirements

  • Significant development experience and front-end coding ability
  • Minimum 3 to 5 years professional experience
  • Effective verbal and written communication skills
  • Enthusiasm within a team structure and discipline to handle solo projects, when necessary
  • Ability to quickly hand-code HTML5 and CSS3 from provided Photoshop files and wireframes
  • Experience working with JavaScript, JQuery, AJAX, Flash
  • Aptitude for Microsoft Visual Studio, ASP.Net
  • Experience with C# a plus
  • Experience with a .NET Content Management System is a plus
  • Strong understanding of modern responsive web design techniques and supporting libraries / frameworks
  • Experience with LESS a plus
  • Experience with mobile development a plus
  • Knowledge of SEO best practices 
  • Thorough understanding of multi-platform/multi-browser compatibility
  • Positive attitude with heavy focus on customer service, including growing customer relationships and improving customer experience
  • Work onsite in our Glastonbury CT office full-time (no exceptions)

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

Interactive Project Manager

ZAG Interactive is seeking an experienced Project Manager to join our team. The ideal candidate will be self-motivated, love a challenge and be passionate about the company they work for. Experience in Project Management, Marketing and Communications is a benefit, and applicant must be willing to learn and grow in the position. This position requires working directly with the clients and internal staff to manage multiple website development projects.

 

Responsibilities:

  • Responsible for developing and managing the project plan and working with team leads and the project team to execute on plans
  • Monitor day-to-day activities and be actively involved in the project team to ensure work is progressing as planned
  • Manage schedules, budgets, assets, and overall project organization and deliverable dates
  • Maintain project documentation to ensure requirements are clearly communicated, understood and executed upon
  • Develop a full understanding of project to be able to speak to any of the following: previous deliverables, signed client agreements, systems involved, defects, etc.
  • Effectively and efficiently plan and prioritize all deliverables and resources working across project(s) based on scope of work and project goals
  • Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Communicate and document project status and strategic recommendations to clients and team members on a regular basis; escalate issues accordingly via the appropriate channels
  • Proactively identify opportunities and deliver improvements
  • Demonstrate good project management methodology and project processes
  • Work with strategy, business development and other teams to scope additional project opportunities

 

Requirements:

  • Bachelor's degree and at least 3-5 years of experience in project management
  • Must have working knowledge of Waterfall and Agile methodologies
  • Excellent verbal, written, presentation and interpersonal communications skills
  • Demonstrated ability to work with and support cross-functional project teams
  • Must be able to distill pertinent information from client communications, and distribute key points to team members
  • Strong attention to detail and focus on task completion is critical
  • Experience with the design and development of websites and an understanding of web technologies
  • Strong knowledge of user experience, web development, web design and marketing is a plus
  • Ability to think strategically at all phases of a project
  • Work hard, play hard mentality
  • Ability to understand and document project requirements and dependencies
  • Understanding of business and functional requirements
  • Mobile and social media experience an asset
  • Competencies in MS Office, Project Management Software and other related common communications tools is required
  • Experience using WorkFront (previously AtTask) a plus
  • Must work full-time in our Glastonbury, CT office

 

 

How to Apply:

Email your resume and cover letter to careers@zaginteractive.com

Senior System Administrator - Web Hosting

The Senior System Administrator will have in-depth experience of a broad range of hosting technologies and processes. The Senior System Administrator will also provide direction, information, and recommendations regarding network configurations and installations. They will also be responsible for overseeing the maintenance of the network infrastructure and application components.

The Senior System Administrator must also be able to work in a fast-paced environment.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Hosting Implementation
    • Validate, configure, implement, test and troubleshoot website deployment in the managed hosting infrastructure
    • Oversee and help maintain managed hosting environment. For example, managing Windows server and firewall updates
    • Work with Project Managers to ensure a successful handoff of the clients’ hosting solution
    • Work with customers to validate hosting solution based on business requirements
    • Ensure that the appropriate supporting tools and processes are implemented to enable effective monitoring of the hosted platforms in line with contractual obligations, SLAs/KPIs
    • Acts as the escalation point for customer hosting issues
    • Analyze and comment on audit control reports such as SOC1 Type II Report
  • System Engineering
    • Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, FTP, HTTP, SMTP, CIFS, LDAP, IP Routing Email Routing and Microsoft AD), and possess an understanding of how to support these applications/protocols when accessed through VPN and firewall appliances
    • Supervise the administration of systems and servers related network to ensure availability of services to authorized users
  • Business Development/Sales
    • Present and recommend the appropriate hosting services to potential customers
    • Validate proposed solutions relating network hosting and design
    • Attend hosting meetings to discuss upcoming installation projects and lead the network hosting solutions and designs discussion
  • Internal Support
    • Maintain a thorough understanding of Local Area Networking
    • Respond to staff and provide limited technical assistance and support
    • Troubleshoot malfunctions of network hardware and software applications
    • Maintain network security through proper configuration of VPN and Firewalls
  • Operations
    • Complete time logs in Workfront within 48 hours of completing tasks to ensure accurate and timely billing of the customer.
    • Manage assigned projects
    • Complete any other duties appropriate to job role as assigned by management

REQUIREMENTS

  • Work full time onsite in Glastonbury CT.
  • Experience with all IP Routing protocols
  • Experience with IP address schemes
  • Experience of load balancer deployment on F5 LTM/GTM
  • Experience of managed firewall configuration and deployment
  • Familiarity with .NET applications
  • Proficiency in IIS
  • Experienced with setting up databases, such as MS SQL and MySQL
  • Experienced with Exchange, Windows Servers
  • Experience in the configuration, management, and troubleshooting of common web server, database, caching, and database services
  • Experience automating and orchestrating workloads across multiple public servers
  • Experienced with cloud computing services such as AWS, Rackspace
  • Knowledgeable of information security issues and industry standards such as SSAE-16
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal
  • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
  • Competent in creating and maintaining documentation
  • Strong organizational skills and ability to multi-task in a small business environment
  • Work outside business hours to support client and business needs when appropriate
  • Must hold a valid driver’s license with no restrictions and possess reliable transportation

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

Digital Analytics Specialist

ZAG Interactive is seeking a Digital Analytics Specialist to join our growing digital agency. The ideal candidate will love to spend their days strategizing, developing and analyzing client data to support online and offline ROI tracking. He/she will know and love all of the ins and outs of Google Analytics and Google Tag Manager and be able to explain them in plain English to less savvy audiences. Additionally, the perfect candidate will be eager to help expand this area of our business and be able to position and sell these solutions as a complement to our other offerings.

Responsibilities
  • Strategy, design, implementation and support of client analytics solutions
  • Help clients define KPIs and develop actionable measurement plans
  • Collaborate with account management, strategy, marketing, business development and technical teams on analytics pitches, strategy and solutions
  • Develop and execute regular and ad-hoc client reporting
  • Identify new technologies and new third-party analytics solutions
  • Define analytics requirements for all projects
  • Translate complex topics into digestible tasks and recommendations
  • Provide analytics support for tickets submitted through Client Care
  • Develop re-sellable analytics plans and packages for new and existing clients
  • Support marketing/strategy team on other digital tactics including but not limited to project strategy support, blog writing, SEO, PPC and more
  • Train other employees on related analytics topics
Requirements
  • Google Analytics certified
  • Demonstrated Google Tag Manager experience and expertise
  • Google AdWords certification is a plus
  • Excellent communication and presentation skills
  • Strong attention to detail balanced with speed of delivery
  • Ability to work in a very fast-paced, ever-changing environment
  • Excellent sense of humor
  • Desire to learn, grow and be part of dynamic agency
Qualifications
  • BA/BS degree
  • 5+ years of experience in marketing analytics roles
  • Demonstrated experience with Google Analytics and Google Tag Manager customization

How to Apply

Email your resume and cover letter to careers@zaginteractive.com

ASP.Net Web Application Developer

ZAG Interactive is seeking an experienced ASP.Net application developer to join our energetic team. This person will play a key role in developing websites and applications for our growing client base and will be an integral project team member, continually working with our project managers, designers and other developers.

 

This position requires working directly with the clients and internal staff to manage multiple website development projects.

Responsibilities

·        Collaborate with management and other staff setting development approach to translate design and strategies into front-end and back-end solutions that meet both business and end-user needs

·        Research the competitive landscape and make recommendations relating to website organization and information hierarchy

·        Remain current with the latest development techniques that will help shape clients’ needs

·        Work at a fast pace to meet tight project deadlines and continuously juggle multiple projects throughout a typical week

·        Use your collaborative skills to ensure compatibility with colleagues and clients to maintain ZAG’s high standards of service and solutions

·        Think independently, take control of a project with a can-do attitude and identify inefficiencies while offering alternative, more effective answers

·        Grow professionally in an engaging and enjoyable environment where strong work ethics and a sense of humor are mandatory

Requirements

·        Effective verbal and written communication skills

·        Enthusiasm within a team structure and discipline to handle solo projects, when necessary

ASP.Net, C#, Razor, RESTful services, WCF, SOAP, Javascript, JQuery, Angular as well as a strong understanding of all front end web technologies.

·        Experience with a .NET Content Management System, preferably Sitefinity, Kentico and/or Umbraco

How to Apply

Email your resume and cover letter to careers@zaginteractive.com


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